Shipping and Returns

Shipping

For a limited period of time we are offering free delivery to the whole of the UK. 

When shipping to UK and Europe your item should reach you within 7-10 working days.

If an item is out out of stock it could take 8-10 weeks as all of our bags are meticulously handcrafted.

We currently deliver to the UK, Europe and the rest of the world please contact us at customercare@tayloryates.com and we will try to arrange this.

As the collection is handmade quantities are small, we can not guarantee they will be restocked.

All orders will be sent with parcelforce.

Any problems with delivery please email customercare@tayloryates.com.

 

Returns

All items must be returned new, unused and with all Taylor Yates packaging, boxes, dust bags and tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer. For a refund, returns need to be requested within 28 days of order date.

Repeated Returns
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your TAYLOR YATES account.

Late Returns
Your purchase should be sent back to us within the 14 days of receiving your order. Returns outside of this period are accepted at the discretion of TAYLOR YATES.

Bags
Please handle light-coloured bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-coloured bags.

Gifts
To arrange a gift return, please email customercare@tayloryates.com and we will assist you further.

Faulty goods
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

Colours
We have made every effort to display the colours of our products that appear on TAYLOR YATES as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.

Archive Sale
All sales/purchases during the Archive Sale period are final. There are strictly no returns or refunds on purchases during this promotion. 

Custom Knitwear Order
Unfortunately we are unable to offer returns or refunds on custom or personalised orders. 

Sale Purchases

All sales/purchases made during a sale promotion are final. There are strictly no refunds or returns on purchases made during sale promotions.

Black Friday 

All sales/purchases during Black Friday are final. There are strictly no returns or refunds on purchases during this promotion.