Shipping and Returns
What is the returns policy?
All items must be returned new, unused and with all Taylor Yates packaging, boxes, dust bags and tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer. Click here to read our full Returns Policy
Sale/Black Friday returns policy
If your product is purchased during a promotion or during our Black Friday promotion, this sale is final. All purchases during promotions are not eligible to return or refunds.
How do I organise a return or exchange?
Please email firstname.lastname@example.org with your order number and request for either return or exchange and our team will arrange this for you.
What are the shipping options?
We offer free standard shipping on all orders delivered within the UK.
RoI and Europe - £20
USA and RoW - £30
Any additional customs, duties or taxes are the responsibility of the customer and are not included in the delivery fee. Please note that Taylor Yates has no control over these fees and we cannot advise what the costs will be as they will vary depending on the country.For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
Where do you ship?
We ship globally and use tracked courier services so you can follow your order to your door.
How do I track my order?
Once your item(s) have shipped you will receive a confirmation email which will include a tracking number and link to the couriers tracking site. In order to check the status of your shipment just click on the link, here you will also have the option of opting in for text updates. You will receive an email confirmation once your order has been delivered.
When will I receive my order?
We aim to ship every order within 1-3 business days of receiving your order. Once your order is carefully packed and shipped you will receive your tracking information. Estimated delivery times are below.
UK Delivery time - 1-3 business days
ROI and Europe - 3-10 business days
USA and RoW - 3-10 business days
Delivery time does not include weekends, holidays or any other unforeseen delivery delays or disruptions that are out of Taylor Yates’ control.
What if I don’t receive my order?
If you have not received your tracking information or have not received your order please contact email@example.com with your order details and our team will look into this for you.
Can I make changes to my order after it is placed?
We try to process and ship your order out as soon as possible but if you have changed your mind please email us at firstname.lastname@example.org or send us a message via Instagram or Facebook and we will try to accommodate your changes.
Please note this could result in a slight delay in you receiving your order to allow for reprocessing time.
Can you help me pick out a bag?
Yes of course! We offer free 30 minute virtual appointments via Facetime or Zoom, if you would like to book an appointment please contact us at email@example.com or send us a message via Instagram or Facebook and we can arrange a time that works.
How can I tell the size of a bag?
Each one of our products has the dimensions listed in the product descriptions and most products have an image of the product on a model for scale. If you’re still struggling to decide you can book a virtual appointment with us and we would be happy to help!
What is a pre-order product?
Pre-order products are new products or current collection products that are out of stock that are coming back into stock soon. When purchasing a pre-order product you will be among the first to reserve a product in your preferred style and colour. Pre-order products will have estimated time frames indicated in the product details and may take several weeks, potentially arriving sooner or later than estimated. You can always return or cancel your pre-order based on our returns policy. For updates on your pre-order please contact us at firstname.lastname@example.org
Where are Taylor Yates products made?
Taylor Yates products are handmade by talented craftspeople in Somerset, England. Made using the highest quality British leather, linings and components Taylor Yates products are made with care and purpose.
We are committed to being a sustainable brand and have a core focus on people, planet and purpose. We ensure everyone involved in the manufacturing of our products is treated fairly and with respect as well as having good working conditions and a fair wage. We produce our products in small numbers to avoid unnecessary use of resources and to avoid unsustainable inventories which can lead to mass sales and discounting. Finally we now plant a tree for every product sold to further our efforts to be kind to our planet.
Our collection is curated, understated and purposeful. Every product is thoughtfully designed and beautifully made so it can bring you joy for many years to come.
What payment methods do you accept?
We accept the following payment methods
Do you offer monthly payment plans?
We do not currently offer a monthly payment plan option, however we do offer Klarna which allows customers to split their payments into 3 smaller payments over 3 months with no interest. Find out more about Klarna here https://www.klarna.com/uk/customer-service/what-is-pay-in-3-instalments-and-how-does-it-work/
Do you have gift receipts available?
We can offer gift receipts on physical purchases in our store, if you purchase via our website and need a gift receipt please contact us at email@example.com and we can arrange this for you.
Do you offer gift cards?
We offer gift cards for fixed amounts of £75, £100, £150 and £200 via our website or in-store. If you require a custom gift card please contact firstname.lastname@example.org and the team will work with you on this.
All gifts cards are sent via email that can be redeemed in-store or online.
How long does it take to receive a refund for a returned item?
Once your return has reached us and had been checked and accepted, your refund will be processed. This process can take up to 7-10 days from receipt of your return, once your refund is processed you will receive email confirmation of this and the funds will be returned to the original payment method. If your purchase was made using a third party payment method such as PayPal it could take longer for your refund to be processed, this is out of our control and down to the third party payment providers process.
How can I learn more about Taylor Yates’ collection and use of my personal information?
How should I care for my Taylor Yates product?
Taylor Yates products are made from responsibly sourced British leather, we use a technical finish in our tanning process that means our leather is water-resistant and more durable while maintaining its softness.
To care for your bag
- Ensure that you are careful with make-up, hand sanitiser, hand creams and other oil or cream based products as these can mark the leather
- If you do get a mark on your bag use a soft microfibre cloth and a small amount of water to lift the mark. Let the bag dry completely and repeat if you can still see the mark.
- Avoid direct contact with heat sources such as radiators, under floor heating etc
- Avoid extended periods of time in direct sunlight
- If your bag gets wet, hang it up away from any heat sources and allow it to dry. If it is just water it will dry off without a mark.
We do not recommend any leather protector sprays or treatments for our products as they can affect the water-resistance of the leather. If you do decide to use a leather protector/treatment, test a small amount on a discreet area of the product before applying it fully to ensure it does not affect the colour or finish of the bag.
Who can I contact for assistance with my Taylor Yates product?
Please contact email@example.com if you require further assistance from our team.
What is made-to-order? How long will my garments take to be created?
We believe in sustainable fashion and don't want to overproduce, therefore each piece of our knitwear is made to order and will take between 2-3 weeks to create especially for you. Made-to-order means we only create a piece when it has been ordered by one of our customers. This reduces waste and also means that we aren't wasting precious resources.
Do you create custom orders, for example, custom sizes?
Yes! We can create custom sizing so it fits exactly how you would like - just write your sizing/measurements in the notes at checkout. Please see our Size guide page for more information on sizing.
To discuss your custom order, please email firstname.lastname@example.org for more information.
What is Merino wool and why is it so good?
Merino wool is a natural fibre grown by Merino sheep. It’s beautifully soft and naturally thinner than regular wool making it easy to wear against your skin. It has many natural benefits, such as it is temperature regulating, breathable and insulting meaning it can be worn all year round. As it is a natural fibre, it is 100% biodegradable so it will naturally decompose in less than a year, releasing nutrients back into the earth reducing the environmental impact.
Is your Merino wool ethically sourced?
Our Merino wool is RWS certified and responsibly sourced. The Responsible Wool Standard are a voluntary standard that farms can apply to be a part of and only succeed if they meet the respectful standards. They assess the welfare of sheep and the land they graze on, ensuring that all RWS requirements are met, such as their land management, working environment and environmental impact.
How do I care for my Taylor Yates knitwear?
Our knitwear is delicately handmade so it's important you know how to wash it with care and attentiveness.
Do not use a washing machine or tumble dryer. Turn the knitwear inside and hand-wash in cold water.
Let your knitwear dry naturally on a flat surface and iron on the reverse side with a cool iron. Once dry, store flat.
Will my knitwear pill and how to remove any pilling?
Please take into consideration that all woollen materials will pill when worn over a significant amount of time. We recommend using a fabric shaver to softly remove any pilling so to not damage the knitwear, you can shop fabric shavers here.
Can I speak to someone about my order?
Yes of course, please contact us at email@example.com with your order number, your questions and if you would like to arrange a phone call please state this and include your contact details and the best time for our team to contact you.
I have a press enquiry for Taylor Yates
Please contact firstname.lastname@example.org for all press enquiries.